Refund Policy

Last Updated: January 25, 2026

Ajr & Adorn offers refunds in accordance with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth). Our goods come with guarantees that cannot be excluded under the ACL—you are entitled to a repair, replacement, or refund for major failures and compensation for reasonably foreseeable loss. This policy provides change-of-mind returns as an added benefit, aligned with standard Australian jewellery practices.

Faulty or Non-Conforming Items (ACL Rights)

If your jewellery is damaged, defective, or not as described, contact us within 7 days of delivery with photos.
We will repair, replace, or refund at your choice (for major failures) free of charge, including return shipping.
Minor issues will be repaired within a reasonable time; if not, choose refund or replacement.
Provide proof of purchase; we process within 10 business days of inspection.

Change of Mind Returns

30 days from delivery for unused items in original "as new" condition with tags, packaging, and hygiene seals intact.
Eligible: Non-pierced jewellery (e.g., miswak necklace case if unopened/clean).
Not eligible: Opened miswak refills, custom/engraved items, pierced earrings (hygiene/safety), sale/clearance items.
Return process: Customer pays return shipping (unless faulty). Refund excludes original shipping fees/discounts.
Refunds issued to original payment method within 10 business days of receipt.

How to Request a Refund

Email hello@ajrandadorn.com with order number, reason, and photos.
Await approval and prepaid label (if eligible).
Ship back securely; we inspect within 3 business days.

Exclusions & Limitations

No refunds for normal wear, misuse, or improper care.
ACL prevails over this policy; we cannot limit statutory rights.
International orders follow local laws—no change-of-mind refunds.

Questions? Contact hello@ajrandadorn.com. We respond within 1 business day.