Shipping Policy

A legal disclaimer

Ajr & Adorn ships premium, minimalist jewellery Australia-wide from our Sydney, NSW base, fulfilling orders with amanah (trustworthiness) in compliance with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth) and NSW regulations. All products are non-hazardous, non-prohibited consumer goods (jewellery and accessories), with no restrictions on domestic shipping. We partner exclusively with Australia Post for reliable, trackable delivery.

Shipping Methods & Rates

We offer standard flat rate shipping of $9.99 AUD on all orders and free shipping on orders above $150 AUD.

Delivery Times

Processing: Orders placed before 12 PM AEDT ship next business day (Mon-Fri, excluding NSW public holidays).
Total delivery estimates above are from dispatch; business days exclude weekends/holidays.
Track your order via the confirmation email link. We email updates for dispatch, estimated arrival, and delivery.

Delays may occur due to peak periods (Eid, Ramadan), weather, or other disruptions—outside our control per ACL standards.

Order Changes & Tracking

Unshipped orders: Email hello@ajrandadorn.com within 12 hours of purchase for changes/cancellations (subject to stock).
Shipped orders: Use tracking link; no changes possible once handed to Australia Post.
Authority to leave (ATL) at checkout; otherwise, signature required for high-value items.

Lost, Damaged, or Delayed Shipments

Report issues within 7 days of estimated delivery:

Lost: We claim with Australia Post (takes 10-20 business days); full refund/replacement upon confirmation.
Damaged: Provide photos; replacement or refund issued promptly.
Delayed: Contact us for updates; goodwill gestures for significant delays.

Your ACL rights for faulty goods remain unaffected—we repair/replace/refund as required.

Contact Us

Shipping questions? Email hello@ajrandadorn.com or use our contact form.